October « 2009 « The Moby Files: v2.0

Search Results Archives: October 2009

October 28, 2009

Unsettled

by Moby — Categories: drama, me, struggling, work — 3 Comments

Work has been an absolute torment for me this week. Not my job per se (that I can handle) but stuff influencing not only my day to day operations but my position as a Steward as well. I had enough foresight to see this problem coming months ago and made several attempts to prevent it from happening. Obviously, that didn’t happen.

Without going into details and bad-mouthing a whole slew of people who aren’t here to defend themselves, I basically felt pressured into making a very big deal out of something I feel could have been handled with only a tiny amount of intervention. It is a very big deal to me. The irony is because I’m so incredibly frustrated and angry, I’ve lost my normal sense of composure and ability to make shrewd calculated responses. I pride myself on being able to see the big picture, step back from a situation, size it up, respond accordingly, and work to a successful resolution. That said, realizing I’d lost this detachedness, I called in my big rep for our Union. I felt a little ashamed to bother him with it but he backed me up 110%.

To give you an idea of how out of sorts I am. This new issue has me so wound up and angry not only did I loose my temper yesterday, I actually yelled at several coworkers, which is something I never do. While not making excuse(s), I felt completely isolated and abandoned in the scope of things going on around me at the time.¹

Today, seeing no one above my rank cared or could even be bothered to feign concern, I escalated the issue to a level that involves myself, the department, and the city in general. This of course angered me even more because it made me feel petty. I absolutely detest being made to feel petty about anything!

Afterwards, needing to blow off steam, I confided in some of my friends at work and was surprised to hear how much they supported my efforts. They not only supported me but encouraged me to carry my fight to the very end. Its funny how just a little nod of approval can give one a sense of validation and conviction.

And while it may still come across as petty to some, I am feeling much more my old self again and am confident it will get resolved to my satisfaction.

As it turns out, I’m not but it didn’t feel that way. [↩]

October 23, 2009

Shock & Awe

by Moby — Categories: apple guy, business, drama — 10 Comments

I guess customer service isn’t dead. Its no secret I tend to whine a lot about lip service most big corps give about customer service.

I sent the Apple guy flowers yesterday. Besides the obvious, he got some very sad news and I wanted to put a smile on his face. It might be old-fashioned but I think sending flowers is a very sweet and meaningful gesture.¹ Anyway, I had never used 1800flowers.com before, they were top of the search list for online ordering so I decided to give’em a whirl.

My choice was a small medley of simple but pretty flowers along with a small teddy bear and chocolates; totally the right choice in my mind. They arrived no problem and he seemed to enjoy them.

However, he happened to post a pic online and I was irritated to all hell. Not only was it NOT what I sent, the flowers were already wilting and droopy. No no no, no ma’am, no siree bob, uh-uh, no-no . . . I fired off a short but direct and honest email to the company.² Being in a customer service oriented industry, I did try to balance my disappointment with constructive feedback. Just being nasty and making threats rarely works. I don’t think it is unreasonable to have an expectation of services promised and feel it is important for consumers to hold companies accountable for shitty service.

To my surprise, they sent him a 2nd round of flowers totally free of charge before they responded to my complaint. I actually had no idea until he texted me at work about the 2nd delivery. I logged into my email³ and sure enough there was an email apology, the notice of the 2nd delivery, and a $20 gift certificate! Sure enough, the 2nd pic posted was much more in line with what I had originally ordered. Not only that, they were fresh!

You could have sold me for a quarter and got change back I was so surprised! A corporate entity actually went out of its way to make their customer happy! What a ducky idea! lol Seriously though, I was very pleased, as was the Apple guy to get 2 deliveries of flowers! And yes, I will give them another try in the future.

As my luck would have it, so did he. [↩]
I honestly didn’t expect them to do anything but I wanted them to know how displeased I was. [↩]
I don’t load my junk email account on my PDA [↩]

October 20, 2009

Video Star

by Moby — Categories: me, video — 6 Comments

My first official video via youtube.

October 10, 2009

Light Speed

by Moby — Categories: apple guy, motorcycle, photo, rides — 6 Comments

So the rims for the bike finally came! I’ve been moaning for weeks now.¹ And let me tell you they were worth every damn penny!

Today was the first day I’ve had a chance to go out on a ride. (My new romantic interest has been keeping me nicely preoccupied!) I’d originally planned to go on a solo ride to give myself a chance to adjust to the new feel and demands of the bike. That is until I woke up to a text from two of my riding buddies inquiring if I wanted to ride today. I never turn down a good opportunity to ride so I jumped on it.

The new guy (hereafter referred to as The Apple Guy) had to go do some of his own stuff anyway so I had some free time on my hands. I’ve been doing my best to monopolize his free time so I figured he needed a break. What? Don’t look at me like that. I can be intense at times and I don’t wanna scare him away. :p

Anyway, I digress. I met up with the guys and we took off on our ride. We didn’t go very far but picked a nice windy road.² The new rims are so light the entire feel of the bike has changed. If you’ve ever ridden any sort of two-wheeled contraption, you know body-weight and balance play a large role in controlling said device. The same is true of motorcycles. I guess I never really thought about how much weight rims can add to a bike. I know better now! My bike feels completely different even on straight-aways. Leans and swerves take a fraction of the body shift and I don’t mind telling you I love it!

I took it easy on the curves at first as I was somewhat afraid of over-leaning and low-siding the bike (again). On the way home after lunch, I gradually eased back into my normal style of taking curves. The boys let me lead as I also have a new front tire. New tires can be a bit slippery for the first 100 miles or so until they wear in. Anyway, I deliberately went wide in some of the curves to test how well the bike responded. Needless to say, I’m loving how the bike handles now. You might say, I’m happier than a pig in slop! lol

Sadly, summer is coming to a close here and there aren’t many good riding days left. We tend to get most of our rain in the colder months. I’m sure there will be some good days as winters here are never severe but I hate riding in cold and/or rainy weather. I’m hoping to get a few more good rides in beforehand though.

Actually, they arrived 2 weeks ago, but “I has been buseee!” [↩]
Lucas Valley Rd – it was just repaved last week! [↩]

October 7, 2009

6Dollar Patience

by Moby — Categories: business, rant, society — 6 Comments

Sometimes patience is NOT a virtue. Since I can’t sleep at the moment I thought I’d go on a little corporate bitch-fest.

Knowing I love t-shirts, one of my twitter buddies referred me to a site that specializes in cheap but unique shirts. Sounds good right? I hopped over to 6dollarshirts.com and true enough they offered a great selection of not so common t-shirts at a great price.¹

I found a shirt I liked and placed my order. Got a confirmation the very next day that my ‘order had been processed’. I’m like, ‘damn skippy, that was fast’. I then proceed to wait, wait, and then wait some more. After 2 weeks I sent a short request for an update and got this vague reply.

Hello,

6DollarShirts customer service is extremely backed up right now due to staffing issues. We are working our hardest to answer emails as quickly as possible. In the meantime, we ask for your patience until we get this resolved. We are printing shirts overtime right now and orders are shipping a few days behind schedule . If the matter is extremely urgent, please call us at 352.371.6536.

Thank You,

6DollarShirts.com

My first annoyance, this was clearly a canned response which had no real connection to my order/request. Then I remembered my order was supposed to have already been processed. Now, not only am I feeling annoyed but lied to as well. Needless to say, I was not pleased. Needing to vent, I made a quick bitchy-blurb on twitter. To my surprise, I got a follow up comment thru twitter from the company. I’m thinking, ‘ok, maybe they really are trying’. Lo and behold I find an email in my inbox the very next morning with confirmation of shipment (again).

At this point, I’m somewhat mollified thinking my order is on the way. Sadly, I go on to wait, wait, and wait some more, yet again. I send a 2nd follow up email, to which I got no reply at all. Finally today, a full month to the day, I got my order in the mail. To be fair, the shirt (left) was designed as promised and was overall the product I ordered.

Any excitement I had over getting the item was completely overshadowed by the underhanded business practice used to get a quick sale on a product. Not only that, they made no real attempt to help me as a customer, no apology, no expedited shipping, nothing. No surprise, I doubt I’ll ever spend money on said company again, regardless of how cheap their shirts are.

On a related note, it seems this practice is becoming more and more common every day. There is virtually no concern for real customer service anymore at all. Basically, greed has taken over and everything else is secondary to most companies.

Here’s a clue to all you up and coming ‘entrepreneurs’ out there. People actually don’t mind paying a reasonable price for quality AND service. I’d even argue most people would be willing to pay a little more for exceptional levels of both.

Lesson learned. I guess you really do get what you pay for.

/rant

Actually, the shirts were so cheap, the shipping was more than the shirt. [↩]

October 6, 2009

Post Holiday

by Moby — Categories: dating, friends, gay, holidays — 4 Comments

Another year of Folsom has come and gone. There was some good and bad.

My friend Trevan came up for an extended weekend. We hadn’t seen each other in over a year but as always, it was if we had just seen each other yesterday. We fall into old habits and patterns w/o any effort. It was good to see him.

Saturday night we went to Blowoff instead of the more widely known Magnitude party. Frankly, I find the latter a bit boring. In a city were sexual contact can be moments away, it has really never held that much appeal for me. Blowoff on the other hand was quite fun. Its house style music but with an 80’s/90’s twist. In other words, a really good beat with the tracks to older songs blended into the background. The crowds tend to be guys in their 30-40’s and hairy. heh heh. Trev and I danced from 10:30 until 1:30 before deciding to call it a night. It has been ages since I’ve danced the night away in a bar. Granted, it shouldn’t be a habit but I had forgotten how much I love to dance.

Sunday was the fair. I felt like a bit of a party-pooper because I was over it within the first hour. It was just too damn busy. We stayed all of 2 hours before calling it quits. It took that long just to worm our way from one end to the other. We ended up in the ‘hood hanging out at Moby’s (the bar).

Sunday night we did the Real Bad party. They scaled back on ticket sales this year so it was much more tolerable and easy to move around. Basically, it was crowded w/o being a total mess. Trev and I hung out for a bit socializing before worming our way onto a speaker.¹ We spent the next 3 hours dancing our ass off.

The bad news is my roomie’s ex-partner was in a really bad accident on Friday. He suffered several broken bones. The roomie got to spend his weekend at the hospital. I felt bad for him. I know he didn’t mind giving up his weekend but I still felt so sorry for him.

In other news, I…um…uh…um…well, I sorta met someone. heh heh I’m keeping a lid on things for now as every time I blab it all here, I seem to jinx it. lol. I will say he is an apple fan² and a gamer. We are off to a good start. :p

Not for the reason you think. Being on the speaker gave us room to dance w/o being crowded or constantly bumped in to. heh heh [↩]
let the war begin [↩]

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