So after 62 hours of down time, my blog is finally back up and running. My ISP’s database server suddenly went offline and has only just gone back up. While I have had decent service from 1and1.com over the years, I can say I am extremely frustrated by their absolute lack of support and follow up.1  I am currently taking suggestions and recommendations for other ISPs.

My frustration stems from six phone calls and several (completely ignored) emails over the span of 3-days being met with bland indifference and ignorance. Not one single tech I spoke with had any clue of the problem(s) or any idea of when the problem(s) might be corrected. It was abundantly clear they were all just reading off preformatted scripts meant to mollify disgruntled customers. I got sad half-hearted customer service ‘speak’ apologies. Here is a clue you nitwits, spare me the apologies and give me answers!

Even more disturbing, not a single person could even explain how an ISP as large as 1and1.com could function w/o a backup database server. Seriously, IT 101. Hello?

*

Thank you to everyone who checked in on me. Several folks were worried something had happened. I am perfectly fine.2  Your notification and queries were extremely sweet and I continue to be flattered so many of you continue to read my madness.

As I said, I am seriously considering switching ISP’s as well as recommending the 18 other companies I helped setup on 1and1 to switch as well. In an age of volume, companies only respond to one thing, their bottom line. Only when it plunges do the seem to take any real concern and make changes.

\rant



  1. A quick search on twitter showed I was one of many people affected. [↩]
  2. And yes Apple guy is too. [↩]
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