Sweat

​I tend to sweat in the oddest places. I rarely sweat under my arms. Up until just a few years ago, I never wore deodorant because I never had underarm odor. It just never smelled there. And I have no idea why it changed a few years ago. Even now, it’s still very sporadic. I’ve taken to keeping deodorant at work just for those odd days. However, I sweat profusely from my head and arms. Yes, my arms sweat. I will be drenched on my head and arms, but my chest, abdominal region, and underarms will be bone dry. I don’t have an answer as to why. 

It shouldn’t come as a surprise when I was big into watches I went thru a lot of them due to sweat. If the band was anything but plastic, it would get ruined. My watches would get so sweaty and develop their own smells. The watch would then need to be cleaned or discarded. When smartphones came along I embraced them as my time-keeper so I could get rid of my watches.  I don’t think I’ve actually worn one since. 

Why am I rambling about sweat you ask? Well, I apparently ruined my fitbit from sweating on it too much. I got an upgraded version, the Charge HR, on my birthday this year from Shawn. It didn’t even last a year before the band started bubbling and eventually peeled loose from the embedded electronics. Unlike the Flex, you cannot swap out the band on the HR. It is permanently embedded with what I assume is glue now that my first one has come apart. 

I called up the company fully expecting them to tell me to take a hike. The online forums looked pretty disappointing as well. Imagine my surprise when Fitbit (the company) agreed to replace my fitbit (the device).1  I went thru the Q&A with the woman and at the end she announced, “I’m happy to advise you your fitbit qualifies for a free replacement.”  I bet my face looked like a cracked egg. They don’t even want the old one back! They asked me to recycle it vs throwing it away. (They got bonus points for that.)

It was a gift, which means I didn’t have the receipt. It’s been easily 7 months, and it was “water damage.” I fully expected them to say no. In an age where companies find every excuse in the book NOT to deal w/faulty product, it was refreshing to actually have one do the right thing. Had they not, I’d already decided to get something different. Now, not only did they keep a customer but they earned some loyalty as well.  

  1. See what I did there? Haha []

Aria

The title sounds like a whimsical name doesn’t it? "Aria" is the brand name for Fitbit’s new weight scale. I mentioned a while back that Shawn and I have really gotten into using our Fitbits. Shawn decided to buy Fitbit’s new , code named Aria, to help track our fitness and health. It was a little more than you’d spend on a regular scale but overall not terribly expensive. I actually got a little excited at the prospect because 1) I’m a geek, and 2) I usually have to weigh myself at the gym. It would have been nice to track my weight progress via the app. I say ‘would have’ because It was an absolute flop. The device was simple in design and aesthetically pleasing; however, getting it to work properly was such a struggle we finally gave up and are sending it back. Talk about product fail!

Shawn actually felt like his view on the company as a whole was tarnished, which is why I bring it up today. He asked me if I felt like the whole line of products was cheap because of our experience w/such a shoddy scale. I didn’t necessarily feel the same but it did get me to thinking. How often does a first time experience tarnish a brand’s view or image? I’d imagine quite a lot. For myself, I’m more irritated than anything. We really like Fitbit as a whole and to experience so much frustration over a simple product was disappointing.

Part of me falls back on the adage, "if it ain’t broke, don’t fix it." And to keep things in perspective, this is a first world problem. No one really needs a scale that connects to an app. We’ve gotten by since the invention of the scale with the non-connected versions just fine. Yes, the convenience is nice but therein lies the problem. If you are bringing a product that deals solely in convenience to market, you really need to make sure it doesn’t overshadow the most important aspect, convenience! We wasted nearly 45 mins trying to get it to work properly. Forty five minutes!

I don’t feel my view of the company has declined, but I doubt I’d ever rush out and buy any of their new products again. I’d still recommend Fitbit bands but I’d obviously steer clear of the scale.