Nothing vulgar, it stands for follow up in my line of work. We use a lot of abbreviations and trainees often giggle when they encounter this one, for the obvious reason.
I got several wonderful emails congratulating me on my pending retirement. Sadly, it still feels like forever away. Five years is still 5 years!
One person asked, “do you ever feel like your frustration interferes with your ability to help people?“
The easy answer is no, but that isn’t exactly true. Do I ever worry that I’ll deny someone in need of service? No. It’s just not my nature. Even if the person is absolutely terrible on the phone, if I get enough to determine a real need, I’ll send someone no matter what. Even for combative callers, if I can at least get a location I can send someone. It won’t be “lights and sirens,” but someone will respond.
Has it affected my general tolerance? Yes. While I’m never deliberately rude or mean, I do get annoyed more often with difficult or combative callers. As long as I can recognize the difference between annoyance and neglect I’m ok. It’s when I can’t recognize the difference that I’m in trouble.
In some ways I’m less fazed by critical calls, as at this point “I’ve heard it all before.” I still find myself attentive and concerned though. I strive to be good at my job not just “meeting standard” and I’m proud of that.
Another key sign is I don’t carry my anger over from one call to the next. I can have a truly terrible call and be pleasant and agreeable on the next call. We are allowed to take a very short break to collect ourselves if needed but I just don’t carry it over. I almost laugh sometimes when I go from a truly nasty call to a pleasant one. Callers have actually clocked my tone of voice a few times in those instances. 😂
So yes and no would be my answer. In some ways yes and others no. It is my nature to be helpful and neither my job nor life in general has broken that yet.
Hope springs eternal…