Well, my love affair with Wave (formerly Astound) cable is over. We had a great run. I got five good years before it blew out in a spectacular failure. Even sadder, I had no choice but to go back to Comcast (for now). *sigh*
It started this past October with small artifacts in a few channels and ballooned into daily outages of both cable/internet. We’re up to taking bets on the time of day and duration of the daily outages now. We had the great fortune of having it go out during Superbowl half time, only to come back up in very limited quality afterwards. After repeated calls to tech support and the tech supervisor, over 20+ visits inside/outside our unit, I’m throwing in the towel.
And the kicker? I don’t want to leave! I wanted to stay with Wave. They were cheaper and provided more content for the price. I’ve gotten more than a handful of referral discounts as well. I’ve been the poster child of a loyal customer. Now, I’m forced to switch back to Comcast. I’m angry and incredibly disappointed to say the least. Comcast of course tried to tie me into a contract right off the bat. I wasn’t having any of that. Their rates are only slightly cheaper for the first year then balloon back up to the ridiculous price I’ve come to expect.1
My choices are basically a ‘used to be’ a great company w/no expectation of repair and a bad company that will milk every dollar out of me. I’m now seriously pursuing cutting the cord completely. I’ll still need internet but I’m exploring how to get rid of cable. Hulu Plus finally offers a subscription without commercials so I’ll try that until Time Warner kills it off.2 I’m also getting a digital antenna to go back to over the air broadcasts. I’m eye-sight from the broadcast tower so don’t expect too much of a problem getting reception. I’m not sure how my Tivo handles OTA broadcasts but I’m sure I’ll figure it out.
By the time TW kills Hulu, I’ll have weaned myself off enough to be ok. I’ll buy a la cart for HBO, Google, & Amazon for the rest of the shows Iike to watch. I’m so over it I’m completely willing to do without in the long haul if I have to.