Sometimes patience is NOT a virtue. Since I can’t sleep at the moment I thought I’d go on a little corporate bitch-fest.
Knowing I love t-shirts, one of my twitter buddies referred me to a site that specializes in cheap but unique shirts. Sounds good right? I hopped over to 6dollarshirts.com and true enough they offered a great selection of not so common t-shirts at a great price.1
I found a shirt I liked and placed my order. Got a confirmation the very next day that my ‘order had been processed’. I’m like, ‘damn skippy, that was fast’. I then proceed to wait, wait, and then wait some more. After 2 weeks I sent a short request for an update and got this vague reply.
6DollarShirts customer service is extremely backed up right now due to staffing issues. We are working our hardest to answer emails as quickly as possible. In the meantime, we ask for your patience until we get this resolved. We are printing shirts overtime right now and orders are shipping a few days behind schedule . If the matter is extremely urgent, please call us at 352.371.6536.
My first annoyance, this was clearly a canned response which had no real connection to my order/request. Then I remembered my order was supposed to have already been processed. Now, not only am I feeling annoyed but lied to as well. Needless to say, I was not pleased. Needing to vent, I made a quick bitchy-blurb on twitter. To my surprise, I got a follow up comment thru twitter from the company. I’m thinking, ‘ok, maybe they really are trying’. Lo and behold I find an email in my inbox the very next morning with confirmation of shipment (again).
At this point, I’m somewhat mollified thinking my order is on the way. Sadly, I go on to wait, wait, and wait some more, yet again. I send a 2nd follow up email, to which I got no reply at all. Finally today, a full month to the day, I got my order in the mail. To be fair, the shirt (left) was designed as promised and was overall the product I ordered.
Any excitement I had over getting the item was completely overshadowed by the underhanded business practice used to get a quick sale on a product. Not only that, they made no real attempt to help me as a customer, no apology, no expedited shipping, nothing. No surprise, I doubt I’ll ever spend money on said company again, regardless of how cheap their shirts are.
On a related note, it seems this practice is becoming more and more common every day. There is virtually no concern for real customer service anymore at all. Basically, greed has taken over and everything else is secondary to most companies.
Here’s a clue to all you up and coming ‘entrepreneurs’ out there. People actually don’t mind paying a reasonable price for quality AND service. I’d even argue most people would be willing to pay a little more for exceptional levels of both.
Lesson learned. I guess you really do get what you pay for.
- Actually, the shirts were so cheap, the shipping was more than the shirt. [↩]