I got asked how things were going with Verizon since I switched. It’s been a mixed bag actually.
The cellular service has been stellar. The difference is definitely noticeable, in all the areas that bothered me most with Tmo. It basically boils down to the lower LTE spectrum. Tmo and Verizon are mostly identical for their 5g offerings. However, when you drop down to LTE Tmo goes to shit, especially indoors.
There are dead spots for any carrier, but Verizon has really built out their networks to cover basically everything, at least here in SF.
The customer service is a whole other story though. For whatever reason I had significant technical difficulties getting my Android watch switched over. We spent over two hours at a Verizon store getting it set up. Even worse, because I had a temporary printout extension on my license, they had to officially put the account in the hubby’s name to get us started. It was “supposed” to be an easy switch once the weekday rolled around and I could call in and get it transferred. It could not have been more difficult. It went on for almost a month and I was seriously tempted to go back to Tmo.
I was finally assigned a level 3 tech support person and she was able to get things sorted after about a week. Even she couldn’t originally fix it. It turned out to be related to some internal upgrades that had nothing to do with me but somehow impacted my account. Once I got everything “fixed” it was pretty much smooth sailing. I’m hopeful I never need customer support ever again, because it was a painful experience.
Tmo may not be the best service but their customer support is several degrees of magnitude better than Verizon. And don’t even get me started on the absolute mess that is the Verizon app. Good lawd, what an absolute waste of time.
Everything is fixed and running smoothly now. I had one additional hiccup when I upgraded my Pixel watch. I had to go into a store but he had it sorted in less than 10 minutes.
So there ya go.