So I’ve gotten more than a few questions about my opinion on the whole United debacle. I relented and commented on a few FB friend’s posts regarding it. I say relented because I pretty much avoid FB for anything other than fun chat and dog videos. It has become too toxic and successful discourse is rarely possible anymore.
Anyway, how do you think I feel? I’m appalled. The idea that a passenger who paid full fare for a ticket can be physically yanked off a plane for overbooking is reprehensible. I don’t care if it was United Express (contracted by United). I don’t care that it was a security official not an actual United employee who did the beating/dragging. I don’t care that it’s in the fine print a paying customer can be booted off a flight for virtually any reason. Greed should not be more important that humans.1 I don’t care about all the reasons why he could have complied. This person paid full-fare to board a plane and fly home. It is not his fault the flight was overbooked out of the misplaced idea that profit is more important than good service. None of that matters. We should all be appalled at the very idea this can be allowed. And lastly, I don’t care another flight might have been delayed or *gasp* other people might have been inconvenienced. You know what? Sometimes we get inconvenienced. The world does not revolved around our personal bubble of existence. There were plenty of better ways to handle this.
Don’t get it bent, I’m not dragging out the lynch mob torch for United just yet. Frankly, I think people are missing the forest for the trees here. This could just as easily have happened on any airline. United just ended up being the unlucky beneficiary. I know many United employees (from the both the old Continental and United) who are very dedicated to their jobs and I’m sure many of them are struggling to fend off drama from both sides right now. And being a long time Southwest customer, I can tell you first hand they routinely kick people off flights. All major airlines have the same or similar policy. The big picture here is how many people feel it was perfectly justified. It was NOT ok. And the fallout witch hunt to demean and degrade the victim aftewards was just as disgusting. When your moral code justifies physically dragging a paying customer of a plane to avoid inconveniencing someone else, perhaps you should re-examine your sense of morality. That is the real tragedy IMO.
Our society is crumbling around us bit by bit. Greed, anti-intellectualism, and personal indifference are destroying our sense of right and wrong. I’ve said it before and I’ll keep saying it as long as I have breath to say it. The one good thing out of this debacle is the outrage was so bad I’m pretty sure no airline will ever try this again. Maybe we’ll see some good reforms put in place to ensure something we used to take for granted would never happen will actually never happen again. Either way, I’m sure everyone will have forgotten all about it next week when the next faux scandal comes along.
- Notice I said ‘should not be’ vs ‘isn’t. This clearly demonstrates it’s past tense now. [↩]